Lavoriamo per alimentare la nostra solida cultura d'impresa e migliorarla costantemente, assicurandoci di offrire ai nostri clienti le soluzioni di cui hanno bisogno per vincere le sfide più importanti. Ci impegniamo al massimo per favorire l'apprendimento e lo sviluppo dei nostri colleghi e delle loro competenze, sia individuali che collettive.
EEMENA00620 Località
Abu Dhabi, Emirati Arabi Uniti Tipo di contratto
Full Time Unità Aziendale
Pontoon Reparto
Human Resources
MSP Recruitment Coordinator
MSP Recruitment Coordinator provides front-line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions. Responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the end users.
The MSP Recruitment Coordinator must work with all parties within Center of Excellence for problem resolution and must provide a professional response and exhibit strong customer service orientation when dealing with all external clients. Responsibilities may include requisition review, entry and maintenance using VMS technology, CM system and other systems as required. Works under general supervision.
What you’ll be doingGENERAL RESPONSIBILITIES:
- Manages the contractor onboarding process.
- Responds to tickets and inquiries including/ but not limited to: general request inquiries, assignment updates/changes, invoicing questions/concerns, timesheet questions/concerns, visa letter requests, reporting requests, conversion fee inquiries, etc.
- Handles furlough tracking and exception approval process.
- Sends reminders for missing timesheets, assignments ending in 90 days, etc.
- Creates visa letters for time & materials contractors.
- Handles pre-ID/payroll request management.
- Responds and answers all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA’s.
- Uses working knowledge of various supported Vendor Management Software to troubleshoot issues.
- Uses customized and standardized situational responses and processes to resolve customer issues.
- Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions. Escalates such issues according to standard escalation process.
- Makes recommendations to improve efficiencies where applicable.
- Works to meet all contracted SLA’s and works to improve overall process by recommending improvements to Advisory Consultant and/or Program Manager.
- Documents and escalates all contacts reported by users following Customer Support standard operating procedure.
- Maintains and continually increases knowledge of supported software solutions.
- Assists with training of peers in the standards and practices within the Customer Support organization.
- Creates and maintains electronic records and fields (e.g. customer numbers, cost center numbers) in support of the requisition entry set up.
- Receives and reviews new requisition requests daily using the VMS tool.
- Enters the requisition into the CM system promptly and accurately.
- Validates entries to ensure accuracy.
- Interacts and coordinates with the Program Managers and Advisory Consultants frequently to communicate questions and receive updates on current requisition activity.
- Updates the requisition record as directed by the Program Managers and/or Advisory Consultants to include changes, cancellation, and status changes.
- Maintains thorough and accurate documentation on any end user interactions.
- Participates in special projects and performs other duties as assigned.
Experience:
- Minimum of two (2) years’ work experience in a service level industry and/or one (1) to three (3) years’ experience in a customer service environment or equivalent.
Knowledge, skills and abilities:
- Skilled in communicating in English effectively verbally and in writing.
- Ability to establish and maintain effective working relationships through strong customer service skills.
- Proven ability to work in a fast-paced and dynamic environment.
- Possess strong attention to detail.
- Proficient with Microsoft Office products, such as Word, Excel, PowerPoint, and Outlook
It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.
You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.
Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.
Make an impact where it matters most.
A journey to bring out the best in youWe believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.
Onour career site, you will find some of the key steps you can expect to guide you along the way.
As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.
The Adecco Group is proud to be an Equal Opportunity Employer.
Posting date: 01-02-2024
Scopri chi siamo
Non cerchiamo di mettere le persone in una casella - pensiamo al di fuori di essa. Forniamo soluzioni innovative per il talento, contribuendo a sostenere la prosperità delle economie, delle società e dei mercati dei nostri clienti. Pianificando costantemente soluzioni più intelligenti, migliori e più grandi che aiutano a gestire la forza lavoro dei nostri clienti. Immagina il tuo futuro con Pontoon.
Mentalità di crescita
Al primo posto? Le persone
Abbiamo una cultura eterogenea, paritaria e inclusiva che accoglie persone di ogni estrazione sociale (indipendentemente da genere, provenienza geografica, stile di vita, disabilità o età), in cui la salute e la sicurezza di ciascuno rimangono di primaria importanza.
Spirito collettivo
Adottiamo la mentalità di un'unica azienda e di un'unica cultura, pur riconoscendo e celebrando le nostre differenze. Lavoriamo insieme per raggiungere il nostro obiettivo comune: creare un futuro alla portata di tutti.
-
Punto di Svolta
10
Sei una rivoluzione. Sii la forza creativa dietro l'innovazione e il cambiamento. -
Hacker della Crescita
8
Sblocca un potenziale illimitato. Sii il pensatore avanti per i nostri clienti e hacka le loro esigenze in continua evoluzione. -
Guerriero
10
Sei responsabile e orientato ai risultati, capace di pensare al di fuori della scatola. -
Gioca Collettivo
9
Sei integrale alla nostra eccellenza collettiva, essendo un giocatore di squadra che rende divertente raggiungere gli obiettivi. -
Custode
9
Sei il difensore dell'inclusività. Sii un modello che guida con compassione e cura.
Profilo di Successo
Siamo fatti l'uno per l'altro? Dai un'occhiata alle caratteristiche che stiamo cercando.
Ricompense
- MSP Recruitment Team Lead Abu Dhabi, Abu Dhabi, Human Resources Visualizza di più arrow_right_alt arrow_right_alt
- MSP Recruitment Consultant Abu Dhabi, Abu Dhabi; , Human Resources Visualizza di più arrow_right_alt arrow_right_alt